• What has changed in the reading room since 10.8.2020?
  • Is access to the library foyer possible without registration?
  • Can I sit and work in the reading room?
  • Do I have to reserve a place in advance to work in the library?
  • I cannot pick up my reserved media, how long do they remain on hold for me?
  • How can I return books during the closure period?
  • I have outstanding overdue fines, what can I do?
  • I do not have a library card, what can I do?
  • I would like to submit the deposit copies of my dissertation, what can I do?
  • Will there be training courses and guided tours in the near future?
  • Are there online alternatives for training and support?
  • My library card/membership is about to expire. What can I do?
  • My VPN access is not working, who can I contact?
  • I would like to order something via interlibrary loan, is that possible?
  • Can I recharge my interlibrary loan credit without coming to the library?
  • I have ordered books via interlibrary loan, where can I pick them up?
  • I still have materials and books in my book trolley/locker?

What has changed in the reading room since 10.8.2020?

The capacity of the reading room is limited to 150 people. All registered users can enter the reading room; library membership is required. There are 121 desk workplaces and 18 PC workplaces available.

 

Is access to the library foyer possible without registration?

Yes, access to the foyer is possible without registration. When entering the premises, you will need mouth-and-nose covers and must adhere to the distance rule of 1.50 m. In the foyer you can return books via the return machine and you can also go to the service counter (fees, library card, interlibrary loans, etc.). The pay terminal, a copier/printer and the restrooms are also accessible. The upper foyer as well as the group study rooms are closed. Access to the reading room is only possible with registration (please check your user ID (Leuphana or Library Card) beforehand and renew it at the service counter if necessary).

Can I sit and work in the reading room?

When you register for the reading room, you can receive one of 121 numbered place tickets, if available. You may sit and work at this personal workplace.  While sitting at your numbered place, you may remove your mouth-and-nose covers. They must be worn in all other areas inside the reading room.

Do I have to reserve a place in advance to work in the library?

A reservation is not possible. We can only 121 seats, which are registered on site. We rely on your solidarity and ask you to stay only as long as needed.

I cannot pick up my reserved media, how long do they remain on hold for me?

If you would like to pick up reserved media from the reservation shelf, please contact ausleihe@leuphana.de. Collection is possible to our opening hours at the collection point in the library foyer. For the protection of the library staff, we kindly ask you to wear a mouth and nose mask.

How can I return books during the closure period?

Books can be returned via the book boxes in the lecture hall passageway.

Books can also be returned by mail:

Leuphana University Lüneburg
University Library - Service Counter
Universitätsallee 1
21335 Lüneburg

The items will be booked out as soon as possible. Please check your library account regularly.

If it is not possible for you to return your books in these ways, please write an email to ausleihe@leuphana.de.

I have outstanding overdue fines, what can I do?

The maximum amount after which your account will be suspended is currently increased to €50.
Overdue fines can be paid on site in cash, by EC-card or with the Leuphana Card, the same applies to recharging the interlibrary loan credit.
You can also make a bank transfer, for contact details send an email to ausleihe@leuphana.de.

I do not have a library card, what can I do?

In order to get a user card, please fill out the online registration at home. This is presently not possible in the library. Afterwards you can collect the card at the issuing point in the library foyer during the opening hours Monday - Friday, 10 - 18 hrs.

I would like to submit the deposit copies of my dissertation, what can I do?

For the submission of deposit copies of dissertations please contact: abschlussarbeiten@leuphana.de

Will there be training courses and guided tours in the near future?

There are currently no events on site. Teachers can ask members of the Information Literacy Team for digital support in their courses.

For further questions please contact ik-team@leuphana.de.

Are there online alternatives for training and support?

  • "Stippvisiten": Faculty members can receive specific support for their courses from us. Depending on needs and dates, librarians can participate in a session via zoom or by providing slides with recorded texts. We are also available to the participants afterwards for questions via e-mail or can set up special etherpads. If you are interested, please send an e-mail to ik-team@leuphana.de.
  • Individual consultation: We answer inquiries via e-mail (ik-team@leuphana.de) regarding literature research, literature supply and reference management software. For complex inquiries we can arrange appointments for individual consultation via Zoom.
  • Citavi, Mendeley, Zotero: There are currently no workshops. Online courses for Mendeley and Citavi in German are in preparation and will be released in the course of this month via myStudy (myStudy Veranstaltungsverzeichnis > zusätzliche Angebote (ohne CPs) > Universitätsbibliothek > Literaturverwaltung) (myStudy Event Directory > additional offers (without CPs) > University Library > Literature Administration). There is also self-study material that can already be used. This material is constantly updated and supplemented. It can be found in the download area at the bottom of the page for reference management systems.

My library card/membership is about to expire. What can I do?

Library cards/memberships were automatically extended until 30.08.2020. If you have any problems with your library membership, please send an e-mail to ausleihe@leuphana.de. The mails will be answered as soon as possible.

My VPN access is not working, who can I contact?

Please check that you have registered with the correct group. To access our electronic resources, you must select "Online Recherche". If you have already clicked on the link to the full text before connecting to the VPN server, please delete the corresponding cookies in your browser before using the link again. You will find a tutorial in this short video.

If you are still having problems, please send a mail to it-tutor@leuphana.de. The mails will be  answered as soon as possible.

I would like to order something via interlibrary loan, is that possible?

Yes, GBV online interlibrary loan has been available again since April 15th. Please be aware of possible delivery delays and restrictions in availability. To top up your deposit accounts, the MIZ library has provided payment options in the library foyer. Prerequisite is an active interlibrary loan account. If you do not yet have an interlibrary loan account, please contact ausleihe@leuphana.de.  

Unfortunately, the agreement between KMK and VG Wort on the electronic delivery of articles was not extended beyond May 31st, 2020. Therefore, we will again provide scan orders in paper form in the library foyer during the opening hours (Monday - Friday, 10 - 18 hrs).

Can I recharge my interlibrary loan credit without coming to the library?

Yes, please contact fernleihe@leuphana.de.

I have ordered books via interlibrary loan, where can I pick them up?

You can pick up your interlibrary loans at the issuing point in the library foyer during the opening hours Monday - Friday, 10 - 18 hrs.

I still have materials and books in my book trolley/locker?

Please contact mietmoebel@leuphana.de, to make an appointment for the handover of the materials.