Information for professors, lecturers and employees on the IT-support
2021-03-30
Dear Colleagues,
driven by the Corona pandemic, the need for IT-support has grown enormously. New support structures have been established and existing ones have been expanded and adapted due to the Corona pandemic.
In the future, we will continue to work with all the institutions and service centers involved on structuring the support offerings, with the goal of providing faculty and staff with a well-organized and homogeneous service offering. At present, it may sometimes be difficult to decide which office to contact for a specific need, so we hope that we can give you a good orientation with the following list.
We urge you to use only the appropriate support channel for your request and not to try to contact us via several channels in parallel (e.g. due to high urgency). Please expect a response time of up to two business days for e-mail inquiries.
Please also check whether your request is really an IT problem, because only then can we help you. If it is a question of content or structure, e.g. regarding enrollment or the range of courses and examinations, please contact the responsible institutions or persons (Infoportal, Dean of Studies, lecturers, schools, etc.).
Leuphana-account, e-mail, calendars, VPN, WLAN, network, network drives, general IT problems
IT-Service
e-mail: it-service@leuphana.de
phone: (04131) 677-1212
web: https://anleitungen.leuphana.de
myStudy-account, usage of myStudy
myStudy Support
e-mail: mystudy@leuphana.de
web: https://mystudy.leuphana.de
Moodle, Zoom, Evaexam, myPortfolio, myVideo, Rocket.Chat and further digital tools for teaching and learning
Teaching Service
e-mail: digi-support@leuphana.de
web: https://www.leuphana.de/en/university/history/teaching/support-tools/digital-platforms-and-tools.html
We wish you a successful start into the summer semester!
Best regards, stay healthy,
Your MIZ team