Information for students on the IT-support
2021-03-30
Dear fellow students,
driven by the Corona pandemic, the need for IT-support has grown enormously. New support structures have been established and existing ones have been expanded and adapted due to Corona.
In the future, we will continue to work with all the institutions and service units involved on structuring the support offerings, with the goal of providing students with an orderly and, as far as possible, homogeneous range of services. At present, it may sometimes be difficult to decide which office to contact for a specific need, so we hope that we can offer you a good orientation with the following list.
We urge you to use only the appropriate support channel for your request and not to try to contact us via several channels in parallel (e.g. due to high urgency). Please expect a response time of up to two business days for e-mail inquiries.
Please also check whether your request is really an IT problem, because only then can we help you further. If it is a question of content or structure, e.g. regarding enrollment or the range of courses and examinations, please contact the responsible institutions or persons (Infoportal, Dean of Studies, lecturers, schools, etc.).
Leuphana-account, e-mail, calendars, VPN, WLAN, printing, workstations, MS Office keys
IT-Tutors
E-Mail: it-tutoren@leuphana.de
Web: https://anleitungen.leuphana.de
myStudy-account, usage of myStudy, registration precedure (technical)
myStudy Support
E-Mail: mystudy@leuphana.de
Web: https://mystudy.leuphana.de
Moodle, Zoom, myPortfolio, myVideo, Rocket.Chat and further digital tool for teaching and learning
Student support for digital teaching
E-Mail: stud.digi-support@leuphana.de
Web: https://www.leuphana.de/portale/coronavirus/studierende/studentischer-support.html
Technical problems in registration and deregistration for examinations, study certificates
Prüfungs-IT
E-Mail: qis@leuphana.de
Web: https://qis.leuphana.de
Leuphana-Card
MIZ Information Services
E-Mail: leuphanacard@leuphana.de
Web: https://www.leuphana.de/services/miz/lernen-arbeiten/leuphana-card.html
We wish you a successful start into the summer semester!
Best regards, stay healthy,
Your MIZ team