The MIZ services – Information for first-semester students
Welcome to Leuphana University of Lüneburg!
We – the Media and Information Centre (MIZ) – as a combined institution consisting of the University Library, IT and Media Technology offer numerous services to support you during your studies at Leuphana. On this page, we offer you a step-by-step guide to getting started with the most important services. On the subpages, we also inform you about the most important services in the areas of IT and library.
For further information and contact persons, we recommend our brochure "The MIZ services".
Important: The information on this page is intended for students of the College and Graduate School.
Professional School students can find the information relevant to them here.
Step 1: Activate Leuphana account
The myAccount page is used for identity management during your studies. Here, for example, you can change the passwords for various Leuphana IT services and activate specific services.
Name and password of your Leuphana account
If you provided a valid mobile phone number in your application to Leuphana, you will receive an email with the name of your Leuphana account and an SMS with an activation code after your enrolment. If you have not received an SMS with an activation code yet, please contact Student Services.
Your Leuphana account name consists of a random combination of numbers and letters (e.g. 1ab-cd2).
For students enrolled before summer semester 2023, the username corresponds to the so-called " lg number" (e.g. lg0123456).
However, you only use the name of your Leuphana account for account administration and a few services (see Login name and password management). For all other services, you log in with your Leuphana email address and not with the name of the Leuphana account.
Activation of the Leuphana account
The Leuphana account is activated on the page myaccount.leuphana.de. Click on the icon "Activate Account" below the "Login" button, then on the button "Activate Leuphana Account". Enter your username and the activation code. Then follow the further instructions to complete your activation.
After activating the account, the Leuphana password must be reset. This is initially valid for all services that are available via the Leuphana account.
Under "Applications > Password management" you can set separate passwords for individual sections that differ from the Leuphana password. For security reasons, we recommend that you at least set a differing WLAN password. If nothing happens when you click on the corresponding tile, then your browser is most likely blocking the opening of pop-up windows and displays this in the upper area of the window. Allow the pop-up windows for the myAccount page and then proceed with the password change.
To find out your Leuphana email address, click on your name in the top right corner and then on "My Profile" after activating your Leuphana account. You will find your email address under the heading "Email".
You can find out which login names and passwords to use for which services in the following overview:
| Leuphana account name and Leuphana password | Email address and WLAN password | Email address and cloud password |
|---|---|---|
|
| Logins that use the so-called identity provider:
|
Support
If you have problems activating and managing your Leuphana account, the IT Service will assist you: it‑tutor@leuphana.de
Important: Do you receive this error message when attempting to log in to one of our services?
"You cannot access this right now Your sign-in was successful but does not meet the criteria to access this resource. For example, you might be signing in from a browser, app, or location that is restricted by your admin."
Then, please connect to the Leuphana VPN and select the VPN group "Online-Recherche". You will then be able to log in to the desired service.
Step 2: Visit Leuphana email account
URL > outlook.office.com
Upon enrolment, you receive a Leuphana email address and a corresponding email inbox. This is where you will receive all important emails for your studies, for example from the university administration and regarding your courses. You will also receive the newsletters that you have subscribed to via myStudy here. You can log in to your email inbox with your Leuphana email address and cloud password.
You don't know your Leuphana email address (anymore)? Log in to myaccount.leuphana.de with your Leuphana account name and your Leuphana password. Click on your name in the upper right corner and then on "My Profile". You will find your email address under the heading "Email".
Support
If you have problems with your email account, the IT Service will assist you: it‑tutor@leuphana.de
Step 3: Set up myStudy
URL > mystudy.leuphana.de
myStudy is Leuphana’s teaching organisation system. This is where you create your course schedule and register for courses. All information, contact details and materials from your courses are provided here. The myStudy newsletters keep you up to date on what is important and offered in your courses, your field of study and at the university. You can log in with your Leuphana email address and cloud password.
User guide and video tutorials
You will find a user guide and video tutorials on myStudy at mystudy.leuphana.de/portal/resources.
Support
Under the menu item "Support > Contacts and FAQ“ in myStudy, you will find contact persons, information and FAQ which can help you with questions and problems regarding the course and assessment offer, course registration, assessment organisation and IT problems.
If you have technical problems with myStudy, myStudy Support will assist you: mystudy@leuphana.de
Step 4: Visit myCampus
URL > mycampus.leuphana.de
myCampus is Leuphana's campus management system. It digitally maps the student life cycle and accompanies you from your application to your final thesis. At the beginning of the semester, you can update your correspondence and home address here and check the status of your semester fee payment. As soon as the corresponting registration period begins, you can register for assessments in myCampus. You can also view your achievements, retrieve study certificates and transcripts and submit your thesis digitally at the end of your degree programme. You can log in with your Leuphana email address and cloud password.
Instructions, contact persons, video tutorials, information and FAQ
A comprehensive collection of instructions, video tutorials, information, FAQ and contact persons for problems relating to the use of myCampus can be found at anleitungen-mycampus.leuphana.de.
Support
If you have technical problems with myCampus, myCampus Support will assist you: mycampus@leuphana.de
Step 5: Install Leuphana app
Installation > App Store or Google Play
In the Leuphana app, you will find your digital student ID and your Germany Semester Ticket (DSemTix). You can also link your Leuphana email account to the app to check and send emails. Furthermore, you will find a feed with news from the university, the cafeteria menu, a virtual campus tour and much more to help you get started and settle into everyday life at Leuphana. You can log in with your Leuphana email address and cloud password.
Important: You will only receive your student ID card and the Germany Semester Ticket in the Leuphana app. Therefore, make sure that the app is installed, you are logged in and your smartphone is charged when you travel by bus and train.
FAQ on the Leuphana app
You can find answers to the most frequently asked questions about the Leuphana app at anleitungen.leuphana.de/doku.php/en/leuphanaapp/start.
To access the FAQ, you must establish a VPN connection or be connected to the campus Wi-Fi "Leuphana".
Information from the AStA on the Germany Semester Ticket (DSemTix)
You can find information on how to use the Germany semester ticket on the website of the AStA (Student Union) at www.asta-lueneburg.de/en/semester-ticket/nationwide-semesterticket.
Support in case of technical problems
In the Leuphana app, you will find a button for the support chat in the "Settings" tab.
Step 6: Register for library account and receive Leuphana Card
The library account allows you to borrow books and other media from the university library. First, you have to register online at the library. Then, you can pick up your Leuphana Card in person at the service desk during opening hours. The Leuphana Card costs €5 to issue. In addition, you will have to pay a deposit of €10.
Important: The Leuphana Card, which you can already use to pay in the cafeteria, can only be used for the library and the print function after completing the online registration.
Instructions for setting up the library account and obtaining the Leuphana Card
In this brochure, you can find the most important information on how to use our services as well as all addresses and contact persons in case of problems.
Important: The information in this brochure is intended for students of the College and Graduate School.
Professional School students can find the information relevant to them here.