MENTAL AND PHYSICAL EMERGENCY COUNSELLING

Effective: 2 April 2020

Please consider and note that in the current situation, digital communication channels should primarily be used for communication and consultation with the following institutions and persons. For more information, please refer to the individual information pages of the institutions and persons concerned.

UNIVERSITY INTERNAL SERVICES

  •  Occupational Safety

The Occupational Safety Department advises and supports responsible managers, employees and students on all questions concerning occupational safety; anonymously if desired.

Jörg Seeba/Antje Dietrich
Universitätsallee 1
Rooms C10.010 and .029c
Phone 04131.677-1042 and -1034
arbeitssicherheit@leuphana.de
www.leuphana.de/intranet/leitlinien/Arbeitsschutz

 

  •  AMD TÜV Occupational Health Services GmbH (Arbeitsmedizinische Dienste GmbH)

AMD TÜV Occupational Health Services GmbH is commissioned by the university to provide advice on occupational health and psychology to responsible managers and employees of the university. It provides advice on all health protection issues related to work and is subject to medical confidentiality.

Available at: arbeitssicherheit@leuphana.de

 

  •  Equal Opportunities Officer

The Equal Opportunities Officer provides independent and confidential advice in a protected environment and assists and supports regardless of whether formal steps have been taken or are to be taken; anonymously if desired.

Dr. Kathrin van Riesen
Universitätsallee 1
Room C40.158
Phone 04131.677-1060
kathrin.van.riesen@leuphana.de
www.leuphana.de/services/gleichstellung

 

  •  Support against sexualised discrimination and violence (portal)

Overview and documentation of information and contact options on sexualised discrimination and violence at Leuphana and beyond. 

www.leuphana.de/services/gleichstellung/portal-sdg/anlaufstellen

 

  •  Ombudsperson for students and teachers

Regardless of whether on campus or in the digital space, the ombudsperson offers students and teachers anonymous, confidential and impartial support in the event of problems and difficulties and can help to resolve personal conflicts through supportive moderation.

Thies Reinck
Universitätsallee 1
Room C10.319
Phone 04131.677-1087
thies.reinck@leuphana.de
www.leuphana.de/ombudspersonen

 

  •  Student counselling at the schools (College, Graduate School)

The student advisory service at Leuphana College offers counselling for all bachelor's programmes, and the teacher training master's programmes. The Graduate School offers counselling for consecutive master's programmes as well as counselling and coaching for doctoral studies.

Universitätsallee 1
21335 Lüneburg
www.leuphana.de/services/studienberatung

 

  •  International Office, InfoPoint and Welcome Centre

Students and scientists from abroad (Incoming Students and Visiting Scholars) as well as Leuphana students and lecturers planning a stay abroad (Outgoing Students and Lecturers) can obtain initial information and advice at the Info Point & Welcome Centre of the International Office.

Universitätsallee 1
Room C14.112
21335 Lüneburg
Phone +49.4131.677-1438 (Incomings)
Phone +49.4131.677-1421 (Outgoings)
www.leuphana.de/services/io/oeffnungs-und-sprechzeiten

 

  •  Representative for students with disabilities or chronic illness

The representative for students with disabilities or chronic Illness advises and assists students on all matters of concern.

Prof. Dr. Martin Lenz-Johanns
Universitätsallee 1
Room C16.118
21335 Lüneburg
Phone +49.4131.677-1740
martin.lenz-johanns@uni.leuphana.de
www.leuphana.de/portale/gender-diversity-portal/studium-beeintraechtigung/nachteilsausgleiche

 

  •  Student Counselling at the AStA "Study-Barrier" (“Studium-Barriere”)

The free AStA counselling service is open to Leuphana students with chronic diseases and/or physical/psychological impairments.

Fabienne Portefé
Building 9, room 117b
Phone 04131.677-1511
studium-barriere@asta-lueneburg.de
asta-lueneburg.de/service/studium-barriere/

 

  •  Protestant University Community (Evangelische Hochschulgemeinde Lüneburg EHG) / Catholic University Community (Katholische Hochschulgemeinde Lüneburg KHG)

EHG & KHG offer counselling in conflict situations as well as spiritual guidance.

Silke Ideker (university pastor < protestant> and pastoral caregiver)
Universitätsallee 1
Room C40.352
21335 Lüneburg
Phone 0172.2060508
ideker@ehg-khg.de
www.ehg-khg.de

Michael Hasenauer (university chaplain <catholic> and spiritual companion)

Universitätsallee 1
Room C40.352
21335 Lüneburg
Phone 04131.677-4901
hasenauer@ehg-khg.de
www.ehg-khg.de

UNIVERSITY ASSOCIATED SERVICES

  •  Psychological Counselling Centre (Psychologische Beratungsstelle PBS) Studentenwerk Ost Niedersachsen

Psychological counselling provides advice in cases of occupational and concentration problems, exam anxiety or other anxieties, conflicts with parents/partners or in the shared flat, often depressed moods, self-esteem problems, unsatisfactory relationships with other people, the constant feeling of being overwhelmed and insecure, decision difficulties in studies or personal matters, an acute mental crisis or other difficulties. Open, impartial and appreciative. Appointments via e-mail, or open consultation hours (Tuesdays 12 - 14 h) without prior appointment.

Lisa Rasul (registration and secretariat)
Munstermannskamp 3
21335 Lüneburg
Phone 04131.789-63-25
pbs.lg@stw-on.de
www.stw-on.de/lueneburg/beratung/pbs

 

  •  Psychotherapeutic Counselling Centre (Psychotherapeutische Beratungsstelle PBS) Studentenwerk Ost Niedersachsen ONLINE COUNSELLING 

The Studentenwerk offers advice via chat and e-mail. This is conducted by an experienced certified psychologist.

Michaela Himstedt (Dipl.-Psychologist, Psychological Psychotherapist)
Wilhelmstraße 1 B
38100 Braunschweig
Phone 0531.391-49-36
m.himstedt@stw-on.de
www.stw-on.de/braunschweig/beratung/pbs/onlineberatung

 

  •  Social counselling (Sozialberatung) Studentenwerk Ost Niedersachsen

The social counselling service provides advice and assistance on financial, social, and personal issues and difficulties. Sometimes a short piece of information is sufficient, sometimes the solution to a problem requires more intensive consideration. With their knowledge of a wide range of topics, our social counsellors help to find solutions. Consultation hours are Tuesdays 10 - 14 h, Thursdays 9.30 - 12.30 h and by appointment.

Kerstin Hanelt
Munstermannskamp 3
21335 Lüneburg
Phone 04131.789-63-20
k.hanelt@stw-on.de

UNIVERSITY EXTERNAL SERVICES

  •  Social Psychiatric Service of the District of Lüneburg (Sozialpsychiatrischer Dienst des Landkreises Lüneburg)

The Social Psychiatric Service provides outpatient help for mentally ill persons, their relatives, and people associated with them in the District of Lüneburg, including the Hanseatic City of Lüneburg.

Am Graalwall 4
21335 Lüneburg
Phone 04131.26-1497

www.landkreis-lueneburg.de/Home-Landkreis-Lueneburg/Bildung-Soziales-und-Gesundheit-Landkreis/Gesundheit/Sozialpsychiatrischer-Dienst.aspx

 

  •  Helpline of the Hanseatic City and District of Lüneburg for families, parents, young people and children 

(Sorgentelefon von Hansestadt und Landkreis Lüneburg für Familien, Eltern, Jugendliche, Kinder)

Families, parents, young people and children of the Hanseatic City and the District of Lüneburg can access telephone consultation hours. The helpline is available Monday to Friday between 9 and 12 o'clock.

Phone 04131.26-1680
www.landkreis-lueneburg.de/Home-Landkreis-Lueneburg/Bildung-Soziales-und-Gesundheit-Landkreis/Gesundheit/Sozialpsychiatrischer-Dienst.aspx

 

  •  Citizens' hotline of the Hanseatic City of Lüneburg (Bürgertelefon der Hansestadt Lüneburg)

The citizens' hotline offers support for emergency childcare in the Hanseatic City of Lüneburg and can be reached daily from 08:00 h to 18:00 h.

Phone: 04131/309 3100
www.hansestadtlueneburg.de/desktopdefault.aspx/tabid-8538/16745_read-85264

 

  •  Psychological telephone counselling by the Association of German Professional Psychologists (Psychologische telefonische Beratung des Berufsverbandes Deutscher Psychologinnen und Psychologen bdp) 

The BDP Corona Hotline addresses all those who are mentally burdened by the corona crisis situation, for example by suffering from domestic isolation, lacking social support, losing structure in everyday life or being uncertain about how to proceed. To support them, professional psychologists offer telephone counselling in this special stress situation. The BDP Corona Hotline is currently available daily from 8 a.m. to 8 p.m. and is free and anonymous.

Phone 0800 777 22 44
www.bdp-verband.de

 

  •  Pastoral Care Telephone (Telefonseelsorge) 

The telephone counselling service is open to all problem areas and to all callers in their respective situations. The chaplaincies are available day and night, also on weekends and holidays, nationwide.

Phone 0800.111-0-111
Phone 0800.111-0-222
www.telefonseelsorge.de

 

  •  Muslim Pastoral Care Telephone (Muslimisches Seelsorgetelefon MuTeS)

The Muslim Pastoral Care Telephone (MuTeS) listens to problems with understanding and provides anonymous and confidential support in finding an individual way out. Available 24 hours a day and on Tuesdays also in Turkish.

Phone 030.443-509-821
www.mutes.de

 

  •  Citizens' hotline of the Federal Ministry of Health (Bürgertelefon des Bundesministeriums für Gesundheit)

With a citizens' hotline on various topics and a service for the deaf and hearing impaired, the Federal Ministry of Health offers all citizens a competent and independent contact point for all questions concerning the German health care system. The Citizens' hotline of the Federal Ministry of Health is available from Monday to Thursday from 8 a.m. to 6 p.m., on Friday from 8 a.m. to 12 noon.

 

Phone 030.346-465-100
Phone 0800.011-77-22 (Independent patient advice)
www.bundesgesundheitsministerium.de/service/buergertelefon

 

  •  Signphone of the Federal Ministry of Labour and Social Affairs (Gebärdentelefon des Bundesministeriums für Arbeit und Soziales BMAS)

Service of the BMAS for citizens with hearing impairments on questions concerning social issues. Trained and experienced staff provide advice and assistance from Monday to Thursday from 8 am to 8 pm.

info.gehoerlos@bmas.bund.de
www.gebaerdentelefon.de

     

  •  HelloBetter Hotline: Advice on mental stress in the corona crisis situation

Hotline for people seeking help, who are experiencing acute mental stress in connection with the Corona crisis and urgently need support. Psychologists answer questions, offer orientation and provide information on further assistance.

Phone 0800.000-9554
www.hellobetter.de/corona-krise

 

  •  Online counselling by self-help volunteers of the German Anxiety Aid Association* (Deutsche Angst-Hilfe e.V.)

Online counselling free of charge, safe and anonymous for everyone with anxiety disorders. The online counselling is provided by self-help activists on a voluntary basis. Here you will find understanding, experience and advice from people who have suffered from an anxiety disorder and who have been able to find a way to cope with their fear.

www.angstselbsthilfe.de/dash/beratung-online

 

  •  Parent hotline number-against-cumber* (Nummer-gegen-Kummer)

Counsellors are available on the hotline to help parents with problems and worries about their children. The parents' hotline is anonymous and free of charge, Monday to Friday from 9 to 11 a.m. and Tuesdays and Thursdays from 5 to 7 p.m.

Phone 0800.111-0-550
www.nummergegenkummer.de/elterntelefon

 

  •  Federal hotline Helpline Violence against Women

The nationwide Helpline Violence against Women offers help and support confidentially, free of charge and around the clock. The helpline is available 24-7. The number does not appear on the telephone bill. The service is barrier-free and multilingual. If necessary, interpreters and sign language interpreters can be called in by the hotline team. Advice is confidential and, if desired, anonymous. In addition to advice by telephone, there is also a chat and e-mail service via the website. The counsellors are qualified professionals who have experience in counselling women affected by violence.

phone 0800.0116-016
www.hilfetelefon.de