Student support for online learning

By students for students

Should you have any problems using digital tools like Zoom, moodle etc., please feel free to write to the student support team for online learning at

The student support team has been set up to meet the new challenges that online learning poses for students this semester. We provide instructions for setting up the tools necessary for online learning (Zoom, Moodle, etc.) as well as ideas for group meetings, committee work and everyday university life. We are also happy for your suggestions and ideas about what you need most right now.

Working together on the online semester

All events, group meetings, and everyday university life will proceed online (at least for the time being). For this purpose, new tools such as Zoom or Moodle will be applied in teaching. Many of us have never used these platforms before. In this section we want to give you a brief introduction to the tutorials we are going to create for you, and to give you a summary of the important online tools.

Suggestions and Feedback

Every week we will publish new tutorials and guides around the online semester. But to make sure that we don't miss your needs we depend on your feedback. Tweedback is a platform where feedback and suggestions can be shared anonymously. Please let us know your suggestions for tutorials there. We will then work to create the tutorials with the majority of votes in time to solve your problems.

Self Help

In order to provide a space for smaller questions or problems concerning online learning, we have set up a Rocket.Chat channel. Here, students can exchange their experiences, questions and wishes. The channel can only be accessed via a VPN connection.

Please note: The channel is only for self-help and exchange between students; for direct support requests please write an email to



Rocket.Chat is a chat service provided by the MIZ that allows students, faculty and staff of the university to communicate with each other in private chats or channels. Videocalls are also supported.

To use this service, you first have to activate it in the self-service portal. In order to use the self-service, you first have to establish an active VPN connection.

Once you have logged in to the self-service with your Lg ID and password, you should see the Permissions tab. If you cannot see this interface directly, you can find it under Profiles -> Password change.

Here you can activate your account for various services, including Rocket.Chat.

Now you can log in with your Leuphana account on or in the Rocket.Chat app and search for and contact university members.


A VPN connection is now more important than ever. Therefore, please read the following important information:

The Leuphana website summarises the most important current information under the IT services of the MIZ (

Cisco AnyConnect

 You cannot access the databases and online literature despite Cisco AnyConnect?

The following step-by-step instructions will help you:

  1. Which version do you use? Please uninstall your VPN client if you are not using the latest version    (currently: 4.8.02045).
  2. Follow the link above and install the current client.
  3. Should you now appear to have no access to the e-literature despite logging in to the group: Online Research, it will become a little more complex. In this case we refer to an alternative.
  4. In case of connection problems, you can refer to the OpenConnect VPN Client.


  1. Download OpenConnect
  2. Start installed application
  3. For domain, enter
  4. Login with Leuphana account and password
  5. Alternative assistance:

(If you can't log in on Mac and you get a message that Open Connect can't be opened, go to System Preferences and allow the app download under Security -> General).


Here you will find instructions for the various tools that have gained in importance through the transition to online learning at Leuphana.

  •     Zoom
  •     GoToMeeting
  •     Jitsi (see below)

Microsoft Office 365 ProPlus

The Office 365 package is available to students of Leuphana University for a one-time fee of 4.99€ for one year. Please find important information at

In case of problems with installation, account extension or similar, please contact the MIZ tutors at or contact us.

The necessary validation key can also be obtained from the MIZ tutors.


Jitsi is an open source software, an alternative to Zoom and GoToMeeting that also allows videoconferencing with one or more participants. No account is required to use Jitsi, only a web browser with WebRTC support (real-time communication via web browser) or the app for iOS and Android.

Features: Like Zoom and GoToMeeting, Jitsi also features

  •     an integrated chat function to share text-based content with other participants,
  •     desktop sharing: sharing the desktop or specific windows to show content to other participants,
  •     videoconferencing: video or audio chat with one or more participants.

Required for use:

Webcam: Most notebooks have a webcam integrated in the top edge of the display. Alternatively, inexpensive webcams can also be recommended. If you want to use Jitsi Meet via a smartphone, it should have an integrated front camera

Client: Web browser (Chrome is currently recommended by the Jitsi-Meet developers, as it should cause the least problems) or the app


To use Jitsi directly you have to set up your own server or you need a Jitsi-Meet instance.

You can find publicly available instances here: Public Jitsi Meet instances


A small selection of instances hosted in Germany:

You can find instructions for an individual server here:

Installing Jitsi Meet on your own Linux Server, or here

How to Install Jitsi Meet on Debian or Ubuntu, alternatively here

Jitsi Meet quick install

We recommend that users who have an increased need for security host their own Jitsi-Meet instance. Why?

  1. The official Jitsi-Meet-instance of the developers unfortunately uses Google Analytics and is therefore not recommended. 
  2. No end-to-end-encryption: WebRTC does not (yet) offer the option to end-to-end encrypted videochats with multiple participants. This means that in transit or within the network, the videochat is encrypted, but on the videochat server hosting Jitsi Meet, all traffic is decrypted and therefore visible to the operator. With a maximum of two participants, WebRTC supports end-to-end encryption - but there is no guarantee that this will work. However, Jitsi is already working on a solution.


First, start your (Chrome-) browser. Then you have to choose an instance on which the videoconference should take place.

The first time you join a conference, your browser will (usually) ask you for permission to access the webcam or camera and microphone. If you check Remember this decision (in this case Firefox), this request will not appear again the next time you join. After a mouse click on Allow, the access is allowed:

With a click on the info icon two important options open.

In order for other participants to be able to join the videoconference, you can simply copy the link [1] and send it to the participants by e-mail, messenger, etc. All they have to do is follow the link and they automatically join the conference. You also have the option to set a password [2] to protect the conference from unbidden guests. Remember to send the password to the participants of the videoconference as well - otherwise they will not be able to access the room.


BigBlueButton is an open source web conference solution for online learning that enables real-time sharing of audio, video, slides, whiteboard, chat and screen. In addition, participants can use their webcams to join the conferences and invite guest speakers.


  •     Video: Record your lessons or meetings and share them with other learners
  •     Audio: Users of Chrome and Firefox browsers benefit from high quality, low-latency WebRTC audio.
  •     Whiteboard: Annotate key parts of your presentation and show it to students in real-time
  •     Desktop sharing: Transfer your desktop so that all users can see it

Required for use:

  •     Greenlight: In order to use BigBlueButton you need the programme "Greenlight 2.0" to install it. Follow
  •     these instructions: Installing Greenlight .
  •     Webcam: Most notebooks have an integrated webcam at the upper edge of the display. Alternatively
  •     cheap webcams can also be recommended
  •     To log in you need an account with Twitter, Google or the application itself.
  •     Microphone: In case your laptop has an integrated microphone you can activate it. Yet, the sound will be
  •     better if you use an external microphone like the one in your headphones or headset

A videotutorial on how to create a room and invite other people is available here.