Student support for online learning

By students for students

For the new challenges that arise for students through digital teaching, a student support team has been set up to help you with problems. 
We also welcome your suggestions and ideas on what you need most now. 

If you have any problems using the digital tools such as Zoom, Moodle, Rocket.Chat etc., please have a look at the instructions, our FAQ (only available in German) or write to the student support team for digital teaching at

Please make sure to keep your digital tools up-to-date with (manual) updates!

Please send support requests only to


Working together on the online semester

All events, group meetings, and everyday university life will proceed online (at least for the time being). For this purpose, new tools such as Zoom or Moodle will be applied in teaching. Many of us have never used these platforms before. In this section we want to give you a brief introduction to the tutorials we are going to create for you, and to give you a summary of the important online tools.

These are the Recommondations for a Digital Learning-Teaching Culture


Microsoft Office 365 ProPlus

The Office 365 package is available to students of Leuphana University for a one-time fee of 4.99€ for one year. Please find important information at

In case of problems with installation, account extension or similar, please contact the MIZ tutors at or contact us.

The necessary validation key can also be obtained from the MIZ tutors.


PLEASE NOTE that MyPortfolio will have to be moved to the intranet for a limited period of time at least for this winter semester.

The login for myPortfolio will still take place via Moodle using the myStudy ID. However, all myPortfolio users need a VPN connection if they want to access the system from outside the Leuphana data network.

Therefore, make sure that you are connected to the intranet via VPN. You can find instructions on how to do this on the MIZ page:

  • If you use the normal Leuphana WLAN on campus or are connected via LAN cable, you can still access MyPortfolio as usual.
  • If you are in your home office or want to access MyPortfolio while travelling, you will need the VPN connection.

You can find myPortfolio via Moodle: Log in here with your myStudy login data / myStudy ID.

After logging in to Moodle, scroll down until the field "Network server: myPortfolio" appears in the right-hand column. Click here on "myPortfolio".

Information on how to log in can be found under myPortfolio - First Steps.

Views and collections of artefacts are created in myPortfolio. A view corresponds to a "page" or a "sheet", except that this page can be designed in many different ways. If you have several views, you can combine them into a collection, e.g. a presentation portfolio (for the public). You can find out how to create a view and your digital portfolio on myPortfolio in a step-by-step guide under myPortfolio - Creating Views.

The artefacts used to create a view are stored centrally and can be used for other views or in groups. In groups you can work together on views and collections. You can find out how to create and join groups on myPortfolio and use the forum in a step-by-step guide under myPortfolio - Participating.


Audio and video files can be loaded onto myVideo to make them available for streaming and/or downloading. In addition to the possibility of making videos and audios available on myVideo, the software also offers a very good recorder and editor for producing and editing your own video and audio recordings.

-> Moodle course for uploading MyVideo (Panopto) videos 


Here you will find instructions for the various tools that have gained in importance through the transition to online learning at Leuphana.

  •     Zoom
  •     GoToMeeting
  •     Meet/BigBlueButton

BigBlueButton is an open source web conferencing solution for online learning that enables real-time sharing of audio, video, slides, whiteboard, chat and screen. Participants can also join the conferences with their webcams and invite guest speakers. Log in to the AcademicCloud platform with your Leuphana account to use BigBlueButton.


A VPN connection is now more important than ever. Therefore, please read the following important information:

The Leuphana website summarises the most important current information under the IT services of the MIZ (

An alternative to the VPN client Cisco Any Connect is OpenConnect:

  1. Download OpenConnect
  2. Start installed application
  3. For domain, enter
  4. Login with Leuphana account and password
  5. Alternative assistance:

(If you can't log in on Mac and you get a message that Open Connect can't be opened, go to System Preferences and allow the app download under Security -> General).


Rocket.Chat is a chat service provided by the MIZ that allows students, faculty and staff of the university to communicate with each other in private chats or channels. Videocalls are also supported.

To use this service, you first have to activate it in the my-account portal. In order to use the self-service, you first have to establish an active VPN connection.

Once you have logged in to the self-service with your Lg ID and password, you should see the Permissions tab. If you cannot see this interface directly, you can find it under Profiles -> Password change.

Here you can activate your account for various services, including Rocket.Chat.

Now you can log in with your Leuphana account on or in the Rocket.Chat app and search for and contact university members.