Student support for online learning

By students for students

If you are using the digital tools like Zoom, Moodle, Rocket.Chat etc. If you have any problems using the digital tools, take a look at the FAQ(only available in German) or write to the student support team for digital teaching at

The student support team has been set up to meet the new challenges that online learning poses for students this semester. We provide instructions for setting up the tools necessary for online learning (Zoom, Moodle, etc.) as well as ideas for group meetings, committee work and everyday university life. We are also happy for your suggestions and ideas about what you need most right now.

Working together on the online semester

All events, group meetings, and everyday university life will proceed online (at least for the time being). For this purpose, new tools such as Zoom or Moodle will be applied in teaching. Many of us have never used these platforms before. In this section we want to give you a brief introduction to the tutorials we are going to create for you, and to give you a summary of the important online tools.


Microsoft Office 365 ProPlus

The Office 365 package is available to students of Leuphana University for a one-time fee of 4.99€ for one year. Please find important information at

In case of problems with installation, account extension or similar, please contact the MIZ tutors at or contact us.

The necessary validation key can also be obtained from the MIZ tutors.


Here you will find instructions for the various tools that have gained in importance through the transition to online learning at Leuphana.

  •     Zoom
  •     GoToMeeting
  •     Jitsi (see below)

A VPN connection is now more important than ever. Therefore, please read the following important information:

The Leuphana website summarises the most important current information under the IT services of the MIZ (


Rocket.Chat is a chat service provided by the MIZ that allows students, faculty and staff of the university to communicate with each other in private chats or channels. Videocalls are also supported.

To use this service, you first have to activate it in the self-service portal. In order to use the self-service, you first have to establish an active VPN connection.

Once you have logged in to the self-service with your Lg ID and password, you should see the Permissions tab. If you cannot see this interface directly, you can find it under Profiles -> Password change.

Here you can activate your account for various services, including Rocket.Chat.

Now you can log in with your Leuphana account on or in the Rocket.Chat app and search for and contact university members.